Support
Need help with Heroes Veritas? You’re in the right place.
We read every message and typically reply within 1–2 business days.
Common questions
How do I delete my account?
Inside the App: Settings → ACCOUNT → Delete account. Two confirmations, then your account and all hero data are permanently removed from our servers. If you can’t access the App, email support@heroesveritas.com from your account email and we’ll delete on request.
I made a purchase but didn’t receive my Veil Essence.
Open the Veil Forge inside the App and tap Restore purchases. If it still doesn’t appear, email us with your Apple receipt number and we’ll credit it manually.
How do I request a refund?
All in-app purchases are handled by Apple, so refund requests go through reportaproblem.apple.com. Apple decides refunds; we don’t have the ability to override that.
How do I report a bug?
Email support@heroesveritas.com with: what you were doing, what happened vs. what you expected, your iOS version, and the App version (visible in Settings → ABOUT). Screenshots help a lot.
The Map shows no Veil rifts. Is it broken?
Probably not — the Map shows rifts within a few kilometers of you, and we currently seed rifts around a handful of major cities. If you’re far from any of them, the Map will be empty. Coverage is expanding.
Will my hero be lost if I sign out?
No. Your hero, Marks, Memoria, Fox bond, and Chronicle live on our servers, attached to your account. Sign back in on the same account and everything is exactly where you left it.